What Twin Cities
homeowners are saying.

Carey H.

October 5, 2026

Felipe did a wonderful job. He answered all my questions. He was patient and kind. He did a great job! Felipe represents your company wonderfully. Thanks so much!

Linda M.

October 2, 2026

Trevor was amazing! Super friendly and knowledgeable! He researched the problem and worked hard to solve it and did. Would highly recommend him!

Steve B.

October 2, 2026

Jake was on time, very professional and efficient. He took the time to explain the work he needed to do, showed me the finished work and answered all my questions. Thank you!

Stuart B.

October 2, 2026

Fast and friendly service.

Jean K.

October 2, 2026

Jacob was detail oriented and made sure everything was done in the best way possible

Tim K.

October 1, 2026

Jade is great representative for BFP. His knowledge and expertise is obvious in performing his inspection and repairing or replacing parts. A pleasure having him in our home. His personality is very warm and friendly. Great employee!

Debra P.

October 1, 2026

Excellent service installing a new water softener. Did a through check-up before anything was done and gave me options based on my personal situation and needs. Did the installation that day. Explained everything and any questions I had. Very personable and knowledgeable about the system. Cleaned up everything. Very satisfied...would Very definitely use again. Technician was Brent and Bennett.

Anna E.

September 30, 2026

Filipe, our service technician, was very focused with fixing our clogged drain. His professional experience and training addressed fixing our complicated clogged kitchen sink drain issue. Felipe was also very helpful with explaining and recording the drain cleaning process. We also appreciated having our issue resolved today, and the 20% senior discount!

Glenda S.

September 30, 2026

Very professional, left work area spotless, explained what needed to be done, and had a very pleasant manner.

David V.

September 30, 2026

Fast response, friendly, straight forward, thorough, and great customer service.

Steven R.

September 30, 2026

All the technicians are excellent and do a great job!! I highly recommend.

Sheldon A.

September 30, 2026

Ben did an outstanding job for us. He replaced our kitchen faucet that could not be repaired because the manufacturer no longer made parts for the faucet. He also replaced three shutoff valves, two of which had broken with new ones. Admittedly, this was not cheap but the work was necessary and should ensure that we don't have any problems going forward. Finally, I would note that Ben cleaned up after completing the work and left our home in better shape than he found it. He is an excellent employee of Benjamin Franklin.

Mary M.

September 30, 2026

Lucas was courteous and professional. He also did some investigation for us on a water softener issue, which we appreciated.

Clare R.

September 30, 2026

When your sewer backs up or plumbing becomes a problem you want someone who can effectively and efficiently take care of business. Joe Stark, from the moment he introduced himself in his very professional manner, set my mind at ease. He diagnosed the problem and respectfully explained the options. From there he expertly put the wheels into motion managing all aspects of the job. It took just a short time and I didn't need to worry about a thing. I recommend Benjamin Franklin Plumbing and Joe to anyone who wants the job done right.

Jon A.

September 30, 2026

Prompt, thorough and polite. Completed the service quickly and cleanly.

Melissa O.

September 29, 2026

Bennett was awesome! On time, professional, efficient, helpful, answered questions, and was honest about his findings. Very pleased with his service!

Paul R.

September 29, 2026

Jake was very thorough with explaining the job and the process to get it done. I was very appreciative of how he took the time to answer my questions and talk in layman terms.

Gina S.

September 29, 2026

Byron was very professional and did a great job ! Thank you Byron !

Victoria C.

September 27, 2026

Felipe is amazing and personable. We get a good laugh at my terrible luck with plumbing!

Tom T.

September 25, 2026

We were previous customers of Northern Ben Franklin, so when we had an unpleasant kitchen sink backup, we contacted them immediately. They were clear in their communications, kept us informed of progress via text message, and the technician, Felipe was thorough, patient, respectful of our property, and clearly explained what he was doing and the results of his clearing efforts. If you have a plumbing issue, we wholeheartedly recommend this company.

Naked S.

September 25, 2026

Felipe was pro and was understanding when it came to an issue concerning my booking. He made it right and did an excellent job scoping my sewer. Even showed me what was going on in there. Would call them again.

Desiree D.

September 25, 2026

Bryan arrived on time. At first He told me what he was going to do with my main drain. He did the camera scoping and told me what he found out. He explained in detail what my options were to get the work done and to rectify the problem. I then told him I was interested in getting a liner in the pipes and with the knowledge he had about the job he shared the process. He did tell me that Joe was the main person to explain the job in detail. He was very knowledgeable and helpful with my issue. I would recommend him to discuss and do the plumbing work in my house.

John O.

September 24, 2026

Jake did a great job. He was though in his explanation of what he did and told me what the costs would be to change the main water shutoff valve.